Privacy Policy

Last Updated: April 25, 2026

1. Introduction

Welcome to EigenH.ai (the “Platform”), operated by VALANCIFY EMPOWER PRIVATE LIMITED (“Company”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://eigenh.ai, request a demo, or use our software for mobile-first clinical documentation, clinician review workflows, and documentation analytics.

2. Compliance with Applicable Laws

This Privacy Policy is governed by applicable laws in India, including the Information Technology Act, 2000 and related rules. Where customer requirements or deployment contexts call for additional controls, we support privacy, security, and retention practices aligned to those obligations.

3. Information We Collect

We collect information that you provide to us directly and technical information required to operate, secure, and improve our services.

A. Information you provide

Identity and contact data: Name, work email, phone number, job title, and organization details.
Commercial and support data: Demo requests, implementation requirements, contract information, and support communications.
Configuration and workflow data: Note templates, user settings, analytics preferences, and other materials customers submit to configure EigenH.ai.

B. Technical and service data

Device and usage data: IP address, browser type, operating system, timestamps, diagnostics, and product interaction logs.
Security data: Access logs, authentication events, and audit records used to protect the service and investigate incidents.

C. Customer-controlled workflow data

If a hospital, clinic, or healthcare organization uses EigenH.ai to process operational or patient-related workflow data, we process that data under the customer’s instructions and the governing commercial agreement. Customers are responsible for the legal basis, notices, and permissions required for their own workflows.

4. How We Use Your Information

To provide, operate, secure, and support EigenH.ai.
To respond to demo requests, onboarding needs, and customer support issues.
To configure mobile workflows, integrations, and workflow-specific controls.
To monitor performance, prevent abuse, and investigate security events.
To comply with legal, contractual, and regulatory obligations.
To improve product reliability, usability, and implementation readiness.

We do not sell personal information. We may share information only as necessary:

With infrastructure, security, communications, and support providers operating under appropriate contractual obligations.
With integration partners or subprocessors required to deliver contracted functionality.
When required by law, lawful process, or valid regulatory request.
In connection with a merger, financing, acquisition, or asset sale, subject to continued protection of the data involved.

6. Security and Service Controls

We use administrative, technical, and physical safeguards designed to protect information. Controls may include encryption in transit, access management, logging, review workflows, and customer-specific service configurations aligned to the agreed implementation model.

7. Cookies and Similar Technologies

We may use cookies and similar technologies for essential website behavior, security, and analytics. You can control cookies through your browser settings, although some parts of the site may not function correctly if certain cookies are disabled.

8. Data Retention

We retain information only for as long as necessary to provide the service, meet contractual commitments, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods may vary based on service configuration and customer requirements.

9. International Transfers

Where information is transferred across jurisdictions, we use appropriate safeguards and contractual controls suitable for the applicable service arrangement.

10. Your Rights and Choices

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, or portability of certain personal data. To exercise those rights, contact us at support@eigenh.ai. We may need to verify your identity and the scope of your request before taking action.

11. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with Personal Data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us:

VALANCIFY EMPOWER PRIVATE LIMITED Email: support@eigenh.ai Website: https://eigenh.ai