Voice Agent — For Receptionists

Your front desk,
always on.

EigenH Reach is a voice AI agent that answers every inbound patient call, collects pre-visit information, checks doctor availability in real time, and confirms appointments — without any staff involvement.

Talk to a Clinical Specialist See How It Works

Every unanswered call is a lost patient.

Indian hospitals miss thousands of appointment opportunities every month because reception desks are understaffed, overwhelmed during peak hours, or simply unavailable outside business hours. Patients who can't get through don't reschedule — they go elsewhere.

"Every unanswered call is a lost patient. Every repetitive booking is a wasted staff hour."

How Reach works.

From first ring to confirmed slot — no staff involved.

1

Patient Calls

Patient calls the hospital's existing number. No new phone lines, no app downloads.

2

Language Detected

Reach answers in the patient's language — English, Hindi, Telugu, and more.

3

Context Collected

Collects chief complaint, prior visits, and basic demographics through natural conversation.

4

Slot Offered

Checks real-time doctor calendars and offers available appointment slots.

5

Booking Confirmed

Confirms the booking, sends a summary, and updates the HMS automatically.

What Reach can do.

Every capability built for the reality of Indian hospital reception workflows.

24/7 Call Handling

Never miss a call — Reach is always available, day and night, weekdays and weekends.

Real-Time Calendar

Live sync with doctor schedules via HMS. Always shows accurate, up-to-date availability.

Pre-Visit Collection

Gathers chief complaint, demographics, and history before the appointment.

Multi-Language Voice

Speaks and understands English, Hindi, Telugu, and more — detects language automatically.

Smart Call Routing

Routes complex or escalated calls to the right staff member when human judgement is needed.

Slot Picker

Presents available slots conversationally and confirms the patient's choice.

Missed Call Recovery

Queues and returns missed calls automatically. No opportunity lost.

HMS Auto-Update

Writes confirmed bookings back to the hospital management system with zero manual entry.

Representative deployment data — April 2026

1,247

Calls handled per month

84%

Booking success rate

312

Missed calls prevented per month

12s

Average response time

Why Reach.

On-Edge Deployment

All patient data and call audio are processed on hospital infrastructure — no audio is sent to third-party cloud servers. Fully compliant with India's DPDP Act 2023.

Zero New Infrastructure

Works with the hospital's existing phone number and HMS. No hardware changes required. No app downloads for patients.

Full Audit Trail

Every call is logged, timestamped, and traceable. Every booking decision can be reviewed by staff at any time.

Configurable, Not Rigid

Hospital admins define the booking rules, language preferences, escalation logic, and department scope. Reach adapts to each hospital's workflow.

Built for every stakeholder.

Reception & Admin Staff

Primary User

  • Freed from repetitive call handling
  • Receives only calls needing human judgement
  • Gets clean, pre-filled intake records

Patients

End Beneficiary

  • Never wait on hold for routine bookings
  • Call at any hour, in their own language
  • Information already captured before arrival

Hospital Administrators

Configuration Owner

  • Set hours, overflow rules, and triggers
  • Choose which departments are Reach-enabled
  • Review call analytics by volume and outcome

Common questions.

Will it replace my staff?

No. Reach handles the repetitive work so staff can focus on complex queries and in-clinic care. Your team gets freed — not replaced.

Will it work with our HMS?

Yes. Reach integrates with your existing HMS and calendar system. No new infrastructure required.

What about patients who don't speak English?

Reach speaks Hindi, Telugu, and more — and detects language automatically from the first few seconds of conversation.

Is patient data safe?

All data and call audio are processed on your hospital's infrastructure. Nothing is sent to external cloud servers. Fully compliant with DPDP Act 2023.

How quickly can we go live?

Reach deploys on-premise in under 48 hours. Works with your existing phone number — no hardware changes required.

Every patient call answered.
Every appointment confirmed.

Built for Indian hospitals. Works with what you already have.

Talk to a Clinical Specialist